Small maintenance and support activities account for a large portion of the IT budget. It is a sleeping dragon. It is also key to customer satisfaction. S3M enables organizations to provide IT services that are better understood, more easily maintained and more cost-effective. It also leverages on your existing ITIL and CMMi efforts.
Dr. Alain AprilView posts by Dr. Alain April
I am full professor of Software Engineering at the University of Québec in Montréal, in its Software Engineering faculty. I have more than 30 years of Helthcare, Finance/Banking and Telecommunications IT industry experience, especially in Cloud Computing, Big Data, software acquisition, contracts, software quality assurance and business process management. I am more comfortable with open source, practical applications and technology transfer to industry.
Currently I concentrate on research projects. In the past I was the recipient of the ISO award for higher education in standardization in 2011, as well as the chair of the Software Engineering gratuate program and of the Software Engineering departement. I also published Software Engineering Books: Software Maintenance Improvement and Software Quality Assurance.