Software Maintenance Contractor – Performance Review

This tool helps the maintenance manager conduct a yearly review of his staff that is contracted. Because they do not follow the internal Annual Performance Review it is necessary to have a separate process to assess these maintainers.  2 View(s)  70.00 KBDownload

Continue reading

Software Maintainer Performance Review

This tool helps the software maintenance manager implement a simple performance review process in the sotware maintenance area (if it is not already available internally). This simple process forces the maintainers to establish performance objectives, measures, core competencies and development needs in January. An mid-year and end-of year assessment is done and a performance rating […]

Continue reading

Maintainers Skills Matrix

This tool is helpfull to conduct an inventory of all the maintainers skills. It captures specific application knowledge as well as platform, technology knowledge and other skills. This tool helps the maintenance manager in HR planning and training. Excel sheet  1 View(s)  26.50 KBDownload

Continue reading

Multisource Feedback for the maintainer performance review

This tool enable you to develop a multisource feedback process to assess the software maintainers. Feedback is essential in our relations with others (clients and other IT groups). It allows us to judge our success and spotlights any room for improvement. This tool rates rate nine key leadership characteristics.  2 View(s)  86.00 KBDownload

Continue reading

Hoshin planning for the software maintenance manager

This presentation and Excel spreadsheet support the yearly planning of the software maintenance division.Your software maintenance planning process is ideally designed to deliver the results it is delivering. If you like those results then keep doing what you are doing. If you don’t like those results then you must change your planning process.Hoshin Kanri is […]

Continue reading

Software Maintenance Short term solutions for executives

This template is a good format to present short term solutions in terms of major maintenance projects, Impact of investing, Impac of not investing and costs. EITms are divides up in urgency categories: Mandatory investments, Must DO’s, Should DO, Should Start and to include as part of modernization. With 14 real life examples completed. A […]

Continue reading

Software maintenance security checklist

This document helps enforce security activities in software maintenance. It can be used during impact analysis and testing of modified software applications. It covers: user accounts, passwords, application/system/network access, file/data/database, application system manager and end-users security responsibilities.  3 View(s)  2.39 MBDownload

Continue reading

IS/IT Survey with meaningful software maintenance questions

This example of an IS/IT satisfaction survey we developed to ensure that all IS/IT functions would be covered adequately. Too often maintenance and support is omitted.  2 View(s)  2.45 MBDownload

Continue reading

Software Maintenance Risk Assessment

This simple tool helps in assessing the risk of taking on a new software in maintenance. It uses the S3M key process areas and provides a rating based on simple questions. Excel document  3 View(s)  39.00 KBDownload

Continue reading

David Alexandre Paquette short assessment tool

This spreadsheet was used to support a short assessment  5 View(s)  44.50 KBDownload

Continue reading