Categories: Support tools and other references

This folder contains templates, procedures and softwares to support the maintainers, their managers, the clients and the end-users.

ELearning Software Maintenance Diagnostic Model supported by a Decision Support System

elearning projects often give most of their attention to the design of the content of the course, giving less consideration to its maintainability. By omitting this, elearning specialists do not take into account all the software maintenance activities required over time. Maintenance of software accounts for more than 80% of the cost of software over […]

S3M Assessment Method Presentation

This presentation describes the steps to conduct an S3M assessment. 3 View(s) 729.50 KBDownload

S3MAssess user guide

This short document presents and overview of the maturity assessment support tool. 4 View(s) 2.52 MBDownload

SLA – priority and severity criteria examples

Deciding which request should be treated first has always been a software maintenance issue. This document shows examples of criteria to adress this issue. 2 View(s) 2.41 MBDownload

System Change Decision Making Checklist

This checklist, developed by J.Koskinen et al., is a simple-to-use method for early evaluation of the modernization/change of a software. The checklist – aid the decision making process concerning software change activities promote successful change provide an extensive issue list of factors concerning software change decisions increase effective supervision of the decision making process 2 […]

Example of a software maintenance contract

This is an example of a software delivery and maintenance contract used by AGB. 3 View(s) 0.00 KBDownload

Third Party SOW for Software Maintenance SLA

This template is used with third parties that provide services that must be included in the overall Software Maintenance Service Level Agreement (SLA). It is necessary to ensure that they respond within a certain time to support their software/system. 4 View(s) 131.00 KBDownload

Log240setup_V1.4.zip

This archive contains a TRAC install. Refer to the install steps in the S3M WIKI 3 View(s) 1.56 MBDownload

Maintenance Asset Register

This tool helps the software maintenance manager conduct the inventory of all the assets that the maintainers have to do their duty: phones, pc’s, pager and other company assets. It is good practice to have a current register of all software maintenance assets assigned to each maintainer. Excel sheet. 2 View(s) 26.50 KBDownload

The Software maintenance job classification

This powerpoint slide describes all the IT positions and separates them in 3 classes of management responsibilities and 3 classes of technical responsibilities. It is helpfull to build this matrice for the promotion and establishment representation of a carrer path for the software maintainer. 3 View(s) 54.00 KBDownload

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