Process Assurance Audit: Lessons Learned

This case study is the first of two publications on best practice for assessing conformance of IT staff to documented process. It presents the assurance process overview, goals, benefits and scope as well as the results overview and the lessons learned. Presentation Powerpoint and paper.  7 View(s)  74.69 KBDownload

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Field study using functional size measurement in building estimation models for software maintenance

This paper by Dr. Abran reports on two field studies on software maintenance estimation models built based on: a) 15 maintenance requests making functional enhancements to an internet based software; and b) 19 maintenance requests making functional enhancements on a real-time embedded defense system.  3 View(s)  1.57 MBDownload

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Software Maintenance Productivity Measurement: How to assess the readiness of your organization

In this paper the prerequisites for Software Maintenance productivity analysis are described with the use of the experiences at the Bahrain Telecommunications Company (Batelco) during the years 2001-2. First the differences between software maintenance activities and IS development projects are described. Then a basic trend model is applied as well as ways to manage the […]

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IT Process Conformance Measurement: A Sarbanes-Oxley Requirement

This case study presents a real situation where an advanced practice is implemented to measure the conformance of all IT staff to Sarbanes-Oxley. CobIT controls were inserted in the testing process and plans and every maintainer was trained. Conformance was measured by independant QA before code is promoted to production. The paper explains: the IT […]

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Reengineering and restructuring a knowledge system: A case study

This case study conducted with the participation of University of Namur (FUNDP) presents the reengineering approach that applies to knowledge based system. Reengineering an existing KBS to create S3MXpert system.  3 View(s)  834.00 KBDownload

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Assessment Results using the software maintenance maturity model (S3M)

This paper, presentation and Excel spreadsheet presents how an ISO9001 certified IT service assessed a small software maintenance group. It presents the issues, assessment procedure, results, summary and recommendations. We provide the excel spreadsheet that was used by the team.  3 View(s)  877.05 KBDownload

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