Studying Supply and Demand of Software Maintenance and Evolution Services

Software maintenance and evolution constitutes an important part of the total cost of the life cycle of software. Some even argue this is the most important fraction of the cost. The added value of software maintenance and evolution is often not fully understood by the customer leading to a perception that software maintenance organizations are […]

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Building Productivity Models for Small Enhancements

Software is in constant evolution and many approaches have been suggested to study software maintenance productivity. This research reports on a process to design and implement a productivity model of legacy software based on the meas- urement of small functional enhancements using the COSMIC ISO 19761 international standard. Two motivations in- fluence this research: 1) […]

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SAP transition to maintenance plan example

This document is a case study of a SAP transition (FI/CO, PM and MM) from development to maintenance. It includes an assessment of the current situation, a proposed resource plan, identification of business owners, process and end-user training required, a change request procedure, a proposed classification of minor enhancements versus small projects, change request process, […]

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Enhancement & Support Strategy – Commercial Software Product

This Case study is a document that presents a strategy to stabilize a relationship between a commercial software product maintenance team and their customer. The relationship was difficult because the process and tools had not been defined clearly. Using Jira and defect severity this proposal helps to stabilize the communications and expectations !  12 View(s) […]

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Maintenance Baseline Pilot – Participant’s Guide

This Revenue Canada case study was initiated when management identified the need for improvement to the management of the application maintenance process. IT formed an action team consisting of representatives from IT and Client organizations to review the Application Maintenance Process. It was agreed that this work group would develop an improved management process that […]

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Software Maintenance in a Sercice Level Agreement

This case study describes how the software maintenance activities have been defined and implemented in a Service Level Agreement.  2 View(s)  42.37 KBDownload

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Measurement of Functional Reuse in Maintenance

This case study is concerned with the identification and measurement of reuse in software maintenance small enhancements (adaptive) category of work.  4 View(s)  201.82 KBDownload

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A Sizing Measure for Adaptive Maintenance Work Products

This case study reports on the definition of a sizing techniques (based on Function POints) for the work product of software maintenance activities of the adaptive category (refer to ISO/IEC 14764). An extension of the FP techniques is proposed and field tested in an organization over a four-year period.  3 View(s)  1.20 MBDownload

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Reliability of Function Points Productivity Model for Enhancement Projects

This case study illustrates the use of productivity models for enhancement projects and to report on the reliability of Function Points-based models applied to software maintenance. The results of a field study at a major Canadian financial institution indicate that Function Point-based productivity models are within the range of the recommended criteria for good models […]

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An extranet for the improvement of the Outsourcing of Software Maintenance

This paper published by Miguel Angel Martínez and Isabel Fernández, both of Atos ODS S.A. presents a measurement model based on Function Points Analysis for the management of the Outsourcing of Software Maintenance projects for the Bank of Spain, as well as two of the main Spanish private banking groups, Argentaria and Banco de Santander. […]

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