Challenge: Software maintenance process improvement needs small scale, fast and effective process improvement activities. Maintainers have their own culture.
What we are doing: We work with standardization commitees to see how to scale down standards to work effectively with very small organizations (like maintenance groups)
Research Content: This research track explores the main processes concerning the VSE to discover which processes are the weakest. Initially it was found to be the quality assurance. This was shown by three rounds of consecutive assessments with about 10 VSE assessments each time.