SAP transition to maintenance plan example

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Create DateOctober 24, 2017
Last UpdatedOctober 24, 2017

This document is a case study of a SAP transition (FI/CO, PM and MM) from development to maintenance. It includes an assessment of the current situation, a proposed resource plan, identification of business owners, process and end-user training required, a change request procedure, a proposed classification of minor enhancements versus small projects, change request process, Helpdesk requirements, basis & technical support, transport requests, DBA & backups, support & application Hot Packages and finally estimated software fees & maintenance contract. This is a good example/checklist for someone who needs to do a SAP transition to maintenance.


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I am full professor of Software Engineering at the University of Québec in Montréal, in its Software Engineering faculty. I have more than 30 years of Helthcare, Finance/Banking and Telecommunications IT industry experience, especially in Cloud Computing, Big Data, software acquisition, contracts, software quality assurance and business process management. I am more comfortable with open source, practical applications and technology transfer to industry.
Currently I concentrate on research projects. In the past I was the recipient of the ISO award for higher education in standardization in 2011, as well as the chair of the Software Engineering gratuate program and of the Software Engineering departement. I also published Software Engineering Books: Software Maintenance Improvement and Software Quality Assurance.