Negociating Better Maintenance Terms



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Create DateOctober 23, 2016
Last UpdatedFebruary 23, 2017
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CIOs put maintenance fees in the same category as death and taxes—dreaded yet unavoidable. Licensing a piece of software buys you only the right to use it; if your organization wants support, upgrades and patches, vendors demand an additional annual fee in the ballpark of 17 percent to 20 percent of the up-front cost.


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