Maintenance Baseline Pilot – Participant’s Guide

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Size8.58 MB
Create DateOctober 23, 2016
Last UpdatedFebruary 23, 2017

This Revenue Canada case study was initiated when management identified the need for improvement to the management of the application maintenance process. IT formed an action team consisting of representatives from IT and Client organizations to review the Application Maintenance Process. It was agreed that this work group would develop an improved management process that will result in better utilization of the ressources and improved service to clients and end-users.


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I am full professor of Software Engineering at the University of Québec in Montréal, in its Software Engineering faculty. I have more than 30 years of Helthcare, Finance/Banking and Telecommunications IT industry experience, especially in Cloud Computing, Big Data, software acquisition, contracts, software quality assurance and business process management. I am more comfortable with open source, practical applications and technology transfer to industry.
Currently I concentrate on research projects. In the past I was the recipient of the ISO award for higher education in standardization in 2011, as well as the chair of the Software Engineering gratuate program and of the Software Engineering departement. I also published Software Engineering Books: Software Maintenance Improvement and Software Quality Assurance.