Event/Request Management – Practices from maturity level 0,1,and 2



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Create DateOctober 23, 2016
Last UpdatedFebruary 23, 2017
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This document presents the best practices to support software maintenance event/request management (Maturity level 0,1 and 2):

  • Event/request management
  • Maintenance planning
  • Request/Software monitoring and control
  • Maintenance SLA and supplier agreements management

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Basic Event-Request management (0,1 and 2).docDownload 

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