Enhancement & Support Strategy – Commercial Software Product



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Create DateOctober 23, 2016
Last UpdatedFebruary 23, 2017
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This Case study is a document that presents a strategy to stabilize a relationship between a commercial software product maintenance team and their customer. The relationship was difficult because the process and tools had not been defined clearly. Using Jira and defect severity this proposal helps to stabilize the communications and expectations !


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Silver Case Study Enhancement%3ASupport Strategy.docDownload 

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I am full professor of Software Engineering at the University of Québec in Montréal, in its Software Engineering faculty. I have more than 30 years of Helthcare, Finance/Banking and Telecommunications IT industry experience, especially in Cloud Computing, Big Data, software acquisition, contracts, software quality assurance and business process management. I am more comfortable with open source, practical applications and technology transfer to industry.
Currently I concentrate on research projects. In the past I was the recipient of the ISO award for higher education in standardization in 2011, as well as the chair of the Software Engineering gratuate program and of the Software Engineering departement. I also published Software Engineering Books: Software Maintenance Improvement and Software Quality Assurance.