|Create Date||October 23, 2016|
|Last Updated||February 23, 2017|
This Case study is a document that presents a strategy to stabilize a relationship between a commercial software product maintenance team and their customer. The relationship was difficult because the process and tools had not been defined clearly. Using Jira and defect severity this proposal helps to stabilize the communications and expectations !
|Silver Case Study Enhancement%3ASupport Strategy.doc||Download|