Basic Process Management Practices (level 0,1 and 2)

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Create DateOctober 24, 2017
Last UpdatedOctober 24, 2017

This document presents the recommended practices of the first Key process area for small maintenance activities:

- Maintenance process focus
- Maintenance process/service definition
- Software maintenance training
- Maintenance process performance
- Maintenance innovation and deployment


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I am full professor of Software Engineering at the University of Québec in Montréal, in its Software Engineering faculty. I have more than 30 years of Helthcare, Finance/Banking and Telecommunications IT industry experience, especially in Cloud Computing, Big Data, software acquisition, contracts, software quality assurance and business process management. I am more comfortable with open source, practical applications and technology transfer to industry.
Currently I concentrate on research projects. In the past I was the recipient of the ISO award for higher education in standardization in 2011, as well as the chair of the Software Engineering gratuate program and of the Software Engineering departement. I also published Software Engineering Books: Software Maintenance Improvement and Software Quality Assurance.