Improving the SLA of a large Canadian Bank
This week I will work at improving the SLA of a large Canadian Bank. SLA’s in this Bank are dispersed in every business unit. Reworking the SLA’s require that we:
– First review the maintenance work categories
– Then look at the time tracking mechanisms
– Ensure a ticketing process
– Make an inventory of each software application
This will take a while!
Alain
Posted in Software Maintenance.